Is there an airtime payment limit? How do I increase it?
Yes, there is a per transaction limit for airtime payments in place on your account. This limit is visible on the Settings page of your account.
This limit can, however, be increased after consultation with us.
To increase this limit, please send an email to [email protected] with the following information:
- nature of your business (types of products and/or services sold),
- the airtime payment per transaction limit required, and
- the countries you expect to receive payment from (South Africa only, or local and international? If international, which countries).
After receiving this information, we will assess your request and get back to you within approximately one working day with our assessment.
To increase the credit card per transaction limit, we may implement a "retained balance" on your account. This retained balance is a portion of funds which you will not be able to withdraw from your account until 90 days after you close the account. These funds are retained to cover any potential fraud which is committed on your account.
You can think of this retained balance as a security deposit, the size of which is determined by the risk associated with your request. The higher the level of risk, the higher the retained balance.
Please note: You will not be required to pay this amount into your account; it will be retained from payments received, and only the balance of funds greater than this retained balance will be able to be paid out from your account.